Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available.

Please note that processing times may be slightly longer during periods of high order volume.

Shipping Costs

Shipping costs are calculated at checkout before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active after shipment.

Shipping Delays

While we strive to ensure timely delivery of all orders, delays may occasionally occur due to customs processing, carrier issues, weather conditions, or other circumstances beyond our control.

We appreciate your patience and understanding should any delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

TerraRest™ is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at info@terrarest.co so we can assist you in resolving the issue.